Terms of Service | OPD.CARE

TERMS OF SERVICE – OPD.Care

Effective Date: October 9, 2026
Last Updated: October 9, 2026

Welcome to OPD.Care. These Terms of Service ("Terms") govern your access to and use of OPD.Care's platform, mobile applications, and related services. By using OPD.Care, you agree to be bound by these Terms.

1. Parties to the Agreement

These Terms form a legally binding agreement between you (User: Doctor, Clinic, Hospital, Patient) and Devloops Technologies Pvt Ltd, the operator of OPD.Care.

2. Eligibility

You must be at least 18 years old or under the supervision of a parent/legal guardian. Organizations must authorize usage on their behalf.

3. Services Provided

OPD.Care offers:

Appointment scheduling
Electronic Medical Records (EMR)
SMS/email reminders
Billing and prescriptions
Health analytics and dashboards

We reserve the right to modify or discontinue any service at our discretion.

4. User Obligations

By using OPD.Care, you agree to:

Provide accurate and truthful information
Keep your login credentials confidential
Use the services only for legal healthcare purposes
Maintain patient confidentiality
Comply with applicable medical ethics and laws (e.g. NMC)

5. Patient Data & Privacy

Your data is handled in accordance with:

OPD.Care Privacy Policy
DPDP Act, 2023
SPDI Rules under the IT Act
IMA guidelines

You may access, update, or request deletion of your data at any time, subject to legal exceptions.

6. Data Security

We follow ISO/IEC 27001 standards:

AES-256 encryption for data at rest
HTTPS/TLS for secure data transmission
Role-Based Access Control (RBAC)
OTP/MFA login
Regular vulnerability scans and audits

You are responsible for maintaining the confidentiality of your credentials.

7. Subscriptions & Fees

Some services are subscription-based. By subscribing, you agree to:

Pay all applicable fees as per your plan
Receive digital invoices
Follow our refund/cancellation policy
Accept that non-payment may lead to service suspension

8. Acceptable Use Policy

You agree NOT to:

Misrepresent yourself or impersonate a healthcare provider
Post false medical data
Harass or abuse other users
Violate privacy or intellectual property rights

We reserve the right to suspend or terminate your account for violations.

9. Third-Party Services

We integrate with services like labs, payment processors, and SMS gateways. Their respective terms also apply. We are not responsible for their failures or misuse.

10. Intellectual Property

All content, software, and branding on OPD.Care are the property of Devloops Technologies Pvt Ltd. You may not:

Copy, reverse engineer, or resell any part of the service
Use our trademarks without permission

11. Limitation of Liability

We are not liable for:

Any medical errors or malpractice by providers
Unauthorized access due to user negligence
Force majeure events

Total liability is limited to the amount you paid in the last 6 months.

12. Termination

We may suspend or terminate your account:

For violating these Terms
Due to legal/regulatory requirements
Upon request from you

You may request deletion of your data at any time.

13. Indemnification

You agree to indemnify OPD.Care from any legal claims or damages arising from your use of the platform or violation of these Terms.

14. Dispute Resolution

Disputes will be resolved through mediation first. If unresolved, they shall be subject to the courts of Vadodara, Gujarat under Indian law.

15. Modifications

We may update these Terms. Updated versions will be posted online. Continued use implies your agreement to the updated Terms.

16. Grievance Officer

Name: Mayur Lohar
Email: grievance@opd.care
Phone: +91 6358 150 818
Address:
410, Nilambar Primo, beside Nilambar Triumph, Gotri–Bansal Road.
Response Time: Within 7 business days

17. Contact

For legal questions, contact: legal@opd.care