Cookie Policy | OPD.CARE

This Cookies Policy explains how OPD.Care ("we", "us", or "our") uses cookies and similar technologies when you visit our website or use our software, mobile application, or online services ("Platform"). It explains what these technologies are, why we use them, and your choices regarding their usage.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display settings) over time.

We also use similar technologies such as:

Pixels
SDKs (Software Development Kits)
Local storage
Web beacons

2. Why We Use Cookies

We use cookies and similar technologies to:

Authenticate users and maintain secure sessions
Remember login details and language preferences
Analyze website traffic and usage patterns
Improve system performance and user experience
Send personalized notifications and reminders
Enhance security and prevent fraud

3. Types of Cookies We Use

a. Essential Cookies

These are required for the platform to function. They enable basic features like secure login, session management, and data protection.

b. Performance & Analytics Cookies

These help us analyze how users interact with the platform (e.g., pages visited, time spent). We use this to improve our features and usability. Example tools: Google Analytics (anonymized data only).

c. Functional Cookies

These remember your settings and preferences such as language, region, or saved prescriptions to enhance your user experience.

d. Marketing/Communication Cookies

We may use cookies to send relevant health reminders, promotional content, or updates based on your usage. These will never include third-party ads.

Note: We DO NOT serve third-party ads or allow advertising cookies.

4. Cookie Retention

Cookies are stored:

For the duration of your session (session cookies), or
For a fixed time period (persistent cookies), usually up to 6 months

You can manually delete them anytime from your browser.

5. Managing & Disabling Cookies

You can control or delete cookies at your discretion:

Adjust browser settings to block or remove cookies
Use private/incognito mode for session-only cookies
Opt-out of Google Analytics via browser add-on

Note: Disabling cookies may impact platform functionality such as login, appointment booking, or prescription access.

6. Third-Party Cookies

We may allow limited, secure third-party cookies (e.g., for lab integrations or payment gateways). These parties follow strict data security and do not track your activity across sites.

We do not share your data for advertising purposes with any external network.

7. Data Protection & Privacy

All cookie-based data collected is:

Encrypted and anonymized where applicable
Stored securely in line with ISO/IEC 27001:2013 and Indian IT laws
Never sold or shared without your consent

Please read our Privacy Policy to understand how your personal data is handled.

8. Updates to This Policy

We may update this policy to reflect legal, technical, or business changes. The latest version will always be available on our website with the effective date.

9. Contact Us

If you have questions about our cookie practices:

Grievance Officer:
Mayur Lohar
Email: grievance@opd.care
Phone: +91 6358 150 818
Address:
410, Nilambar Primo, beside Nilambar Triumph, Gotri–Bansal Road.